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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the air tube clogged.Based on the result, we concluded that it was caused due to the inadequate/insufficient reprocessing at the facility on the air tube.In addition, our technician confirmed that the segment broken, the water tube clogged, the insertion flexible tube crushed, the remote control buttons cut, the operation channel (primary) dirty, the aft suction tube dirty, and the air/water socket chipped/cut o-ring; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report and/or the risk analysis results, it was evaluated to submit mdr.
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