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Product complaint # (b)(4).Investigation summary: the following device was received as blind unit.Product code: 244000502, lot no - unk.Tracking no: (b)(4).Product code: 244000502, lot no - unk.Tracking no: (b)(4).However, it couldn't be associated with a complaint or any other existing record.As a result, this complaint was created to analyze the returned device.The device associated with this report was returned to depuy synthes for evaluation.Visual analysis of the returned device found that anterior approach case compl has signs of worn out, has missing the mat silicone grey of the base, additionally the plastic cover start peeling off.The observed condition was identified as an end of life indicator; damage consistent with repeated use and servicing.The lifecycle requirements of the device are event related and depend on the use and inspection of the device in clinical practice.As the device can be damaged on the first or 100th use, the device must be properly inspected prior to each surgical use.Refer to the device/country specific ifu for information related to end of life, reprocessing instructions, and inspection procedures.The overall complaint was confirmed as the observed condition of the anterior approach case compl would have contributed to the device issue.Based on the investigation findings, the potential cause is traced to end of life, and it has been determined that no corrective and/or preventative action is required.As part of depuy synthes quality process, all devices are manufactured, inspected, and released to approved specifications.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device history lot: the product investigation found no evidence suspecting an error in the manufacturing or material that would be a contributing factor in the reported allegation(s).A manufacturing records evaluation (mre) was not performed.This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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The following device was received as blind unit.Additional event information: visual analysis of the returned device found that anterior approach case compl has signs of worn out, has missing the mat silicone grey of the base, additionally the plastic cover start peeling off.
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