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The united states (us) customer contacted the siemens customer care center (ccc) and reported that the advia centaur xp instrument displayed cuvette pusher offline error.While troubleshooting, the operator scratched their hand while opening the cover of the instrument.Siemens remotely assisted the customer turned off the instrument, opened instrument cover, removed cuvettes through the cuvette¿s pathway which includes the preheater assembly, cuvette chute, ring loader and elevator, closed the cover, turned on the instrument, homed system and performed empty and fill ring.Siemens further evaluated the event and determined that mechanical obstructions caused by the cuvettes potentially contributed to the event.The instrument is performing according to specifications.No further evaluation of the device is required.
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