|
A review of the device history record (dhr) traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A review of the database for the non-conformance events and the complaints showed that the given lot number was not concerned by any relevant deviation and that there are no other complaints associated with the production lot.The investigation is closed based on the sample evaluation outlined below.The sample was received in its inner and outer blister and with the cover foil, showing the lot information.The sample shows no macroscopic signs of damage and no signs of surgery residues.The instrument was returned in an open state.One scissor blade broke off during the process of preparing the instrument for cleaning due to a mishap in the prodcut handling.Therefore, the sample evaluation could not be performed completely.However, the functional testing showed that the sleeve-tube connection was not broken and the actuation mechanism was in working condition after the damage to the sample.Due to the damage caused during the sample evaluation process, the reported issue could not be confirmed and no root cause could be identified.The performed assessments did not confirm a product issue.Since the sample evaluation could not be concluded, the root cause code "unable to verify" is selected.The exact root cause for the customer's reported event is unknown, therefore, specific action cannot be taken.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event.The manufacturer internal reference number is: (b)(4).
|