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Additional information was provided in sections d.4, d.9, h.3 h.6 and h.11.One opened polymer irrigation and aspiration tip was returned for the reported issue of twisted joint.The returned sample was visually inspected and was found to be nonconforming with damaged threads, cross threading observed.Foreign material white and orange in color was also observed in the back hole and on flat area near back hole.The sample was sent for particle analysis.The elements for the orange material contains mixed minerals, salts, and rust.The elements for the white material contains mixed salts and trace amounts of metals.The exact identities of the orange material and white material are unknown.A review of the device history record traceable to the reported lot number indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The returned non-conforming sample was received opened.How and when the irrigation and aspiration tip became damaged cannot be determined from this evaluation; therefore, a root cause cannot be determined for the complaint as described by the customer.Most likely root cause is handling of the product when placing on the handpiece as the threads were found to be cross threaded.The particle analysis found the foreign material to contain mixed minerals, salts, and rust for the orange material and mixed salts and trace amounts of metal for the white material.The exact identities of the orange and white material are unknown.Salts are not materials used in the manufacturing process.How and when these materials got in the product cannot be determined from this evaluation and a root cause cannot be determined for the complaint as described by the customer.Possible root cause for the foreign material is from the handpiece when trying to threaded the tip onto the handpiece.The exact root cause for this complaint is unknown; therefore, specific action with regards to this complaint cannot be taken.All i/a tips are 100% visually inspected prior to being released from the manufacturing facility.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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