| Model Number |
865071 |
| Medical Device Problem Code |
No Audible Alarm (1019)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/30/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The following communications were performed: a philips remote service engineer (rse) spoke with the customer and the customer informed that the device produced no sound even after the loudspeaker was replaced.The device also only reported a speaker malfunction once, but that message was not repeatable.The rse suggested to the customer to replace the 451261025111, api board as the api [all peripheral interfaces] board incorporated an audio amplifier which controlled the loudspeaker.The cause of the reported problem was due to a defective api board.The reported problem was confirmed.The customer was taking responsibility for servicing the device.The customer had been notified to contact philips for any follow up at which point a new service order would be created, if applicable.
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Event or Problem Description
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The customer reported that there was no audio, even after loudspeaker replacement.The device was not in use on a patient at the time of the event.There was no adverse event reported.
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Search Alerts/Recalls
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