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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The pool cusa clarity 23khz handpiece (c7023p) was not returned; therefore, an evaluation of the device could not be performed.Lot number information has been provided; therefore, device history record (dhr) was reviewed, and no anomalies were found.Due to lack of information, it is not possible to give a possible root cause.The device was decontaminated before being dispatched to the customer.Images of the material were requested, but none were made available.As the handpiece was not returned for investigation and was cleaned at the customer site, it is not possible to identify the material found inside the handpiece.If images or other information are made available, the complaint will be reopened, and the respective evaluation will be completed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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