| Model Number |
320749 |
| Medical Device Problem Code |
Failure to Deliver (2338)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/13/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Consumer reported when attempting to complete injection last night, 3 pen needles failed/clogged during injection.Caller is vision impaired.Informed caller of proper non patient end placement and to complete flow checks.Lot # 2354682.Catalog# 320749.Date of event (b)(6) 2024.Sample status discard.Caller did not want to leave demographic information.
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Additional Manufacturer Narrative
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3 pen needles affected in this event.
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Additional Manufacturer Narrative
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Additional information was added to: b4, g6, h2, h3, h11.Correction to: h6 (type of investigation and investigation conclusions) investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.This is the 1st complaint for the reported lot number.A review of the manufacturing records was performed, and no non-conformances were raised in association with this type of event for this lot.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Based on the above, no additional investigation and no corrective/preventative action (capa) or situational analysis (sa) is required at this time.
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Search Alerts/Recalls
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