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The following fields have been updated with additional information.D9: device available for evaluation: yes.D9: returned to manufacturer on: 26-nov-2024.Investigation summary: this memo is to summarize findings on your complaint related to bottle gram crystal violet 3.8l, catalog number 212526, batch 4067795, complaint # (b)(4) for a missing label.Components are mixed and dispensed into the appropriate containers.After qc testing product is released and transported to the distribution center.The complaint investigation included a batch history review of the gram crystal violet.The batch history record review indicated no deviations.The label reconciliation form was also reviewed, and it was noted there was a (b)(4) deviation between the number of labels issued and the number of labels that remained.This percentage is within the allowable limits per the label accountability policy established in our procedure.All release testing was satisfactory.Complaint trends were reviewed for a period covering 12 months.During that time there have been no confirmed complaints for this issue for this batch#.A return was received on 05-20-2024.It consisted of a carton part# 624001jaa (06) labeled with dot flammable liquids and un1987 alcohols nos (methanol, ethanol).No carton label with the name, catalog#, and batch# information was visible.Inside the carton was a 3.8l container with a cap on and a packaged spout.The 3.8l container had the side label with the name of the product (crystal violet), catalog# (212526), and the batch# (4067795).There was also the small, top label containing the name of the product.Once the product is packaged and leaves our facility, bd has no control over what occurs during shipping and upon receipt of the customer.This complaint cannot be confirmed.Bd will continue to trend dcm complaints for this issue.If you have further questions, please contact technical services.
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