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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the ccd signal wire rupture.Based on the result, we concluded that it was caused due to the excessive force applied on the ccd signal wire.In addition, our technician confirmed that the light guide cable cut, the light guide cable for control body cut, the insertion flexible tube scratched, the glass rod loose, and the u/d knob white marking faded/missing; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report "hr-rpt-0586 (image failure)" and/or the risk analysis results, it was evaluated to submit mdr.
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