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Investigation into this complaint included a supporting information review, quality data review, and a complaint history review.The results of the investigation are summarized as follows: supporting information review: the m2000sp operations manual 200681-109-march 2016, was reviewed.Review concluded the manual contains: biosafety procedures and biological and safety warnings are provided throughout the manual.Warnings regarding the risk of potentially infectious materials and caution to utilize appropriate biohazard precautions were found in the daily maintenance section.Section 8 contains general information about biological hazards, chemical hazards, and spill clean up.Use of appropriate ppe (personal protective equipment) was stressed.Section 8 additional has cleansing procedures for biohazardous exposure.Quality data review: a search of nonconformance and capa records was performed related to the m2000sp instrument base list number 09k14.The query for base 09k14 revealed no records associated with base 9k14 and the reported issue.Complaint history review: a complaint search was performed to identify any similar complaints to the ticket being investigated.Complaint trending was performed and did not identify a trend violation.A product deficiency was not identified by this evaluation.Based on the results of the investigation, a product deficiency was not identified for the m2000sp instrument, list 09k14-02.
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