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Zimvie received one (1) t3st685, (t3® pro non-platform switched tapered implant 6mm (d) x 8.5mm (l)) for evaluation.Visual evaluation of the as returned device identified the implant with signs of use.No apparent malfunction was identified with the implant that would contribute to the reported event.Implant matched prints where measured.(cal3845 due aug 27, 2024).Functional testing to recreate the reported event could not be performed due to the nature of the device & event.This complaint refers to the specific device being investigated for this complaint record.Dhr review was completed for the subject lot number 2023030384.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2023030384 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿medical other¿ the customer did not submit images for the reported event.Based on the investigation and risk management file review as per rmf rm-00053-haz rev.12, the most likely root cause determined from the investigation is inadequate treatment planning.Therefore, based on the available information, a device malfunction did not occur.The reported event was non-verifiable with all the available information.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.The following sections have been updated: b4: date of this report g3: date received by manufacturer g6: checked "follow-up" h2: checked follow-up type h3: changed "no" to "yes" h6: entered evaluation codes h10: added manufacturer narrative.
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