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Device evaluation the evo-fc-20-25-10-e device of lot number cf2074502 involved in this complaint was not returned for evaluation.With the information provided, a document-based investigation was conducted.Manufacturing records review: prior to distribution all devices are subjected to a visual inspection and functional inspection to ensure device integrity.A review of the manufacturing records did not reveal any discrepancies that could have contributed to this complaint issue.Historical data review: the review of the relevant manufacturing records confirms the failure mode has not previously occurred for this work order.Instructions for use and/label review: it should be noted that the instructions for use (ifu0061) states the following: ¿visually inspect with particular attention to kinks, bends and breaks.If an abnormality is detected that would prohibit proper working conditions, do not use.Please notify cook for return authorization.¿ "the esophageal stent should be at least 4cm longer than the stricture, allowing for approximately 2cm longer at either end of the stricture." there is evidence to suggest that the customer did not follow the instructions for use.From the information provided, a 10cm length stent was used to treat an 8cm length stricture.From the additional questions, it is also known that the product was not inspected for kinks or damage before use, the product manager was notified to consider retraining at the facility as a precaution.As per update to the management of complaints procedure, where information is reviewed and categorized as use related/off label use and where no adverse event is identified then no complaint is required.The event is documented in the pms tracker and reviewed as part of post market surveillance.Image review an image was not returned for evaluation.Root cause analysis a definitive root cause could not be determined.A possible root cause could be attributed to tortuous patient anatomy and/or a tight stricture.It is possible that compression from a tight stricture and continued attempts to deploy may have resulted in a build-up of pressure, subsequently leading to the trigger getting jammed and preventing deployment of the stent.It is also possible that the introducer kinked during advancement, the pressure build-up of attempting to deploy with an introducer kink would have been felt through trigger resistance described by the customer and the stent would not be deployed.It is also possible that the directional button was inadvertently moved into the neutral position during attempted deployment, this could lead to the trigger jamming and prevent deployment of the stent.However, as the device was not returned for evaluation, the cause of this complaint could not be conclusively determined.Confirmation of complaint: the complaint is confirmed based on customer and/or rep testimony.Confirmed quantity of 01 x used device.Corrective action/correction complaints of this nature will continue to be monitored for similar events.Summary of investigation there were no adverse effect reported as a result of this occurrence.No additional procedures were required.
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