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The device was not returned for evaluation.Production record and corrective and preventive actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a review of the complaint history identified no other similar complaints from this lot.The investigation was unable to determine a conclusive cause for the reported separation.However, possible factors that may contribute to a shaft separation include, but are not limited to, mishandling during manufacturing, during receiving/storage at the account, and/or handling during removal from packaging.In this case, a conclusive cause for the reported complaint could not be determined since the device was not returned for analysis.Based on the reported information, there is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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