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The device was returned to olympus for inspection and the reported failure was confirmed.In addition, the following reportable malfunctions were identified during the device evaluation: water ingress into the video connector, water immersion in the camera cable, and broken wire and a flaw (hole) in the camera cable.A definitive root cause could not be identified.Based on the results of the investigation, it is likely the following led to the malfunction: based on the results of the investigation, it is likely that the following led to the customer's issue: the image capture system has a malfunction that prevents normal communication, and this was likely to be the cause of the image noise.The camera head was not airtight, and moisture entered the interior, likely resulting in failure of the main unit's imaging due to moisture.Based on the results of the investigation, it is likely that the following led to the malfunctions identified during the device evaluation: because the video connector was cracked, the airtightness could not be maintained, and moisture had penetrated into the inside of the connector, leading to flooding of the video connector.The camera cable had a flaw (hole), which prevented it from being airtight, allowing moisture to enter the interior, likely resulting in flooding of the camera cable.A definitive root cause cannot be identified for broken wire in the camera cable.Since the device is more than 15 years old, the device history record was unable to be reviewed.However, olympus only releases products to market that meet all manufacturing specifications and final product release criteria.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
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