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Corrected information for supplemental medwatch report 001 -- section d4, model #, of the initial medwatch report stated: prt-01098-100.Section d4, model #, of the initial medwatch report should have stated: v+c, japanese.Section d4, udi #, of the initial medwatch report stated: (b)(4).Section d4, udi #, of the initial medwatch report should have stated: (b)(4).New information for supplemental medwatch report 001 -- h6: the device was evaluated by ventec where the reported issue of it rebooting by itself was confirmed.Ventec opened the device to perform an internal inspection and observed that the device's cough assist valve had a torn poppet ring.Ventec replaced the cough assist valve to resolve the reported issue.Proper device operation was then confirmed through functional and performance testing.The investigation determined that the root cause of the reported issue was the cough assist valve's poppet ring was torn.
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An authorized third party service provider (asp) contacted ventec to report that the device allegedly began rebooting by itself during use.There was patient involvement associated with the reported event; however, there were no reports of patient harm as a result of the reported issue.No further details about the patient were provided.Ventec has reached out to the asp in order to obtain additional information about the patient, but no response has been received.
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