| Model Number |
8884720247 |
| Medical Device Problem Code |
Unintended Deflation (4061)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/21/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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An investigation is currently underway.Upon completion, the results will be forwarded.
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Event or Problem Description
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The customer reported that after 5 days of using the probe, it burst.
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Additional Manufacturer Narrative
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H 4 device manufacture date was added.The device history record (dhr) review showed no discrepancy.A sample analysis could not be performed because no photo or sample was returned for evaluation.The complaint will be reopened if a sample is received.The reported condition could not be confirmed.Without a sample for evaluation, a root cause could not be determined.A walkthrough of the process was carried out showing current process and controls to be followed correctly.However, because there have been similar cases reported in the past, a supplier corrective action report (scar) was opened to the supplier to address the reported condition through a more robust investigation.This complaint will be used for tracking and trending purposes.
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Search Alerts/Recalls
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