| Catalog Number |
08469865160 |
| Medical Device Problem Codes |
Low Test Results (2458); Non Reproducible Results (4029)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/31/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The cobas e411 rack serial number was (b)(6).The field service engineer checked the analyzer and did not determine a cause.He replaced the sample/reagent probe, sipper probe, all tubings, and the sample /reagent tubings.He replaced the measuring cell and the mixing paddle and ran system volume checks, photomultiplier voltage checks, performance testing, and a blank cell calibration.All checks passed.Calibrations, qc, and linearity were performed and the customer reviewed and verified the results.The investigation is ongoing.
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Event or Problem Description
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There was an allegation of questionable elecsys troponin t gen 5 stat assay results from the cobas e411 rack.Sample 1 the initial result was 12 ng/l and the repeat results were 1042 ng/l and 1016 ng/l.On (b)(6) 2024, sample 2 initial result was 12.66 ng/l and the repeat result was 138.2 ng/l.The samples were repeated as the physician questioned the initial results.The repeat results were believed to be correct.
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Additional Manufacturer Narrative
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The investigation did not identify a product problem.The specific cause of the event could not be determined.The issue was resolved after the service actions.
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Search Alerts/Recalls
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