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Section d4, model number, catalog number: corrected.Manufacturer's investigation conclusion: the reported event of the pump stop on (b)(6)2024 was confirmed via log file analysis.Data from the reported event date of 26jun2024 was reviewed.At 9:00:25, lvad off and low flow alarms were captured.The hazard alarms became active from the pump stop button being initiated via the system monitor.The pump speed was captured at zero rpm at 9:00:26, but the pump stop button was not held for ten seconds, and the pump began ramping up at 9:00:27.A root cause that led to the pump stop could not be determined through this evaluation.Additional information communicated that the serial number of the system monitor is unknown.It was reported it was not known if the pump stop button was pressed via the system monitor.Although the system monitor was not returned for evaluation, a corrective and preventative action (capa) was opened to further investigate issues related to the system monitor atypical screen behavior.The serial number of the system monitor was unavailable, and the device history record could not be reviewed.Heartmate 3 instructions for use rev c, under section f, safety checklists, replace any equipment or system component that appears damaged or worn.Under section 4, system monitor, outlines how to use the system monitor.Under ¿system monitor interface¿, ¿the system monitor¿s touch-screen interface contains menu-driven and menu-prompted operations that are accessible from six main screens.Six tabs, representing the six main screens, are continuously displayed along the top of each screen.Touching the on-screen tab allows access to the corresponding screen.Each screen has unique system functions.¿ this section includes information on the pump stop button.This section explains that if the button is released before the countdown is complete, the pump resumes at the previously set mode and speed.No further information was provided.The manufacturer is closing the file on this event.
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