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Blank fields on this form indicate the information is unknown, unavailable, or unchanged.Investigation ¿ evaluation event description as reported, the user opened the package of a roadrunner the firm hydrophilic wire guide and found that it was disconnected at the end of the wire.The wire guide was replaced with a new one to complete the procedure.The customer provided a picture that appears to show part of the jacket of the wire guide is missing/separated.There was no impact to the patient.The patient did not require any additional procedures due to this occurrence.The complainant has not reported any adverse effects on the patient due to this occurrence.Reviews of, complaint history, device history record (dhr), instructions for use (ifu), and quality control procedures, were conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the device history record found no non-conformances related to the reported failure mode.The unpackaged coated wire guide component lots passed incoming inspection.A review of complaint history records shows no other complaints associated with the complaint device lot.The evidence from the complaint file and quality control documents indicate that the complaint device was manufactured to specification as well as other items in the lot or similar devices in the field or in house.The instructions for use (ifu) was reviewed and includes the following: instructions for activating hydrophilic coating: the hydrophilic coating on the wire guide is activated by immersion in sterile water or sterile saline solution.1.Prior to using the wire guide, fill a syringe with sterile water or sterile saline solution and attach it to the flushing port on the wire guide.2.Inject enough solution to wet the wire guide surface entirely.This will activate the hydrophilic coating.Cook has concluded a specific cause of the complaint could not be established.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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