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Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions.H11: investigation summary.Complaint investigation: a complaint investigation has been initiated under complaint investigation child record (b)(4).The batch 6003875, in question was manufactured at the reynosa site.Device history record (dhr) review: the lot 6003875 was manufactured according to the work instruction (wi) version 65 and manufactured in the line # 6 on 21/oct/2023 with a total of (b)(4) units.The sub-assembly, gluing of tubing of the lot 3k02269 was manufactured according to the wi version 56 and manufactured in the machine sc02, on 18/oct/2023, with a total of (b)(4) units.Review of the device history record (dhr) showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation were identified related to the malfunction reported, no maintenance events were recorded.Conclusion summary of complaint investigation: as a result of the following: no non-conformance (nc) raised during production, one other complaint received on the lot in question, harm code and malfunction code, no further actions are required.This complaint will not require further root cause investigation or corrective and preventive action (capa) plan.Therefore, this issue will be monitored through the post market surveillance activities.
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