|
The reported complaint that the autopulse platform (sn (b)(6)) displayed "system error, out of service, revert to manual cpr" was confirmed during archive data review and functional testing.The root cause of the system error was the malfunctioning processor board due to failed component(s), likely attributed to the device's aging.The device's life expectancy is 5 years.The autopulse platform was manufactured in november 2015 and is over 8 years old.Reviewing the archive data showed a system error - 132 (internal watchdog timeout), confirming the reported complaint.The autopulse platform failed initial functional testing due to "system error, out of service, revert to manual cpr" displayed upon powering up, confirming the reported complaint.Investigation revealed that the cause of the system error was the processor board failure, which must be replaced to remedy the fault.Zoll is awaiting the customer's approval for repair.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with serial number (b)(6).
|
|
The customer reported that the autopulse platform (sn (b)(6)) displayed "system error, out of service, revert to manual cpr".It is unknown when the problem occurred.However, patient use information was requested, but no additional information was provided.
|