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It was reported that in the non-clinical environment, the sales unpacked the power module, and after installing the backup battery and connecting the power cable, the power module lit up with a red battery alarm.The battery had to be replaced with another backup battery to eliminate the alarm.
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Section a: there was no patient involvement.Section d5: operator of device corrected.Section e1: reporter email was not provided.Manufacturer's investigation conclusion: the reported event of a red battery alarm on the power module was not confirmed.The power module backup battery, serial (b)(6), was not returned for analysis.The battery was manufactured on 25may2023 and was therefore not expired at the time of the event.The 12v battery was properly shipped to the customer on (b)(6) 2024.The abbott laboratories battery management process and battery transaction history were reviewed, and it was confirmed that this battery was stored and shipped in accordance with abbott requirements.The 12v battery was initially top charged on (b)(6) 2024.Batteries are top charged every 90 days to ensure the battery state of charge stays above 70% charge.This is to prevent the 12v batteries from remaining in an unused state for an extended period of time which may result in an overly discharged battery and compromised battery function.At the time the next top charge was due, end of day on 14may2024, the battery was already received by the customer; therefore, the procedures were properly followed by battery management staff.The time span between the shipment to the customer and reported event date was approximately 2 months.Although not confirmed, the root cause of the reported event is consistent with the battery being in deep discharge due to not being used by the next charge by date.The backup battery was inspected and accepted into the storage location on 19jun2023 per material document.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate 3 instructions for use (ifu) section 7-¿alarms and troubleshooting¿ and heartmate 3 patient handbook section 5-¿alarms and troubleshooting¿ explain how to properly interpret and troubleshoot atypical alarms.Heartmate 3 instructions for use section 3-¿powering the system¿ states that the power module contains an internal backup battery that provides approximately 30 minutes of backup power to the system during a power emergency.No further information was provided.The manufacturer is closing the file on this event.
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