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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed, that the cfb (coherent fiber bundle) broken.Based on the result, we concluded, that it was caused, due to the excessive force applied on the cfb (coherent fiber bundle).In addition, our technician confirmed, that the bending rubber stretched and the insertion flexible tube up receptacle cracked at angle wire side.However, these defects are not the main cause and/or irrelevant to the alleged complaint.This defect occurred not, during procedure.Based on the technical report "hr-rpt-0586(image failure)" and/or the risk analysis results, it was evaluated to submit mdr.
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