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Trackwise id#: 1078649 updated sections: b-4, b-5, d-9,g-3, g-6, h-2, h-3,h-6, h-11 the device was returned to the factory for evaluation on 08/08/2024.A photograph was provided by the account.A photographic evaluation was conducted.Signs of clinical use and evidence of blood and charred material were observed.The gray silicone insulation on the tip of the cold jaw was observed to be peeled and detached, exposing the metal tip.No other visual defects were observed.An investigation was conducted on 08/08/2024.A visual inspection was conducted.Signs of clinical use and evidence of blood and charred material were observed.The heater wire and gray silicone insulation of the hot jaw were observed to be intact with no visual defects.The insulation on the tip of the cold jaw was observed to be peeled and detached, exposing the metal tip.The detached silicone was not returned for evaluation.Based on the photographic evaluation, returned condition of the device, and investigation results, the reported failure "peeled; delaminated; jaw" was confirmed.The lot # 3000377320 history record review was completed.There was one ncmr , rework, or deviations documented for the reported lot number.Based on the dhr/lhr review results, it was determined that there is no relation between the batch manufacturing process and the reported failure.Specific actions for the reported failure mode are being maintained and documented under maquet's corrective and preventive action (capa) system.
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