| Catalog Number |
07P57-20 |
| Medical Device Problem Code |
High Test Results (2457)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/03/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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An evaluation is in process.A follow up report will be submitted when the evaluation is complete.All available patient information was included.Additional patient details are not available.
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Event or Problem Description
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The customer reported falsely elevated calcium results generated on the alinity c processing module on a patient.Results provided: (b)(6) 2024 sid (b)(6) = 5.54 / 4.59 / 2.14 / 2.09 / 2.10 / 2.30 / 2.08 mmol/l (normal range: 2.2-2.6 mmol/l).No impact to patient management was reported.
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Additional Manufacturer Narrative
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The complaint investigation for a falsely elevated alinity c calcium result included a review of data and information provided by the customer, labeling review, search for similar complaints, ticket trending review, and device history record review.Return testing was not completed as returns were not available.Trending review did not identify any trends for the issue for the product.Labeling was reviewed and sufficiently addresses the customer's issue.To further investigate the customer¿s issue, the historical performance of alinity c calcium reagent lot 07559un23 was evaluated using world-wide data.The patient data was analyzed and compared to an established control limit.This evaluation indicated that the patient median result for lot 07559un23 is within the established limits.Therefore, no unusual reagent lot performance was identified device history record review did not identify any nonconformances or deviations associated with the likely lot number 07559un23 and complaint issue.Based on our investigation, no systemic issue or deficiency with the alinity c calcium reagent for lot 07559un23 was identified.
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Event or Problem Description
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The customer reported falsely elevated calcium results generated on the alinity c processing module on a patient.Results provided: (b)(6) 2024 sid (b)(6) = 5.54 / 4.59 / 2.14 / 2.09 / 2.10 / 2.30 / 2.08 mmol/l (normal range: 2.2-2.6 mmol/l).No impact to patient management was reported.
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Search Alerts/Recalls
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