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Based on device history record review, no abnormality was observed during the production of the affected batches.Catheter tip damaged: from the returned actual sample, damaged catheter tip was observed.The assembly process was reviewed.If the catheter tip damage occurred during the manufacturing process, the defect would have been detected and automatically rejected by the 100% inline vision inspection system, due to not meeting the lie distance requirement.Catheter tip damage could happen during product application when the product was manipulated.As the sample was returned in opened package, actual root cause could not be established.As current controls, there are outgoing and in-process visual inspections in place to check for catheter tip damage.Silicone visible from the returned actual sample, observed gel-like substance on the catheter tubing.Clear, gel-like liquid substance was observed on the catheter mid-section.The liquid substance is most likely a result of excessive lubricant deposit on the catheter.The excessive lubricant most likely occurs during catheter tipping process, when additional lube was applied to the catheter tip during the set up.Given the gel-like nature of the lube, it was possible for the excessive lube could flow from the tip and deposit on the catheter mid-section depending on the product storage position.As the actual sample was returned in open packaging, the actual root cause was unable to be established.As current control, there is an outgoing visual inspection in place to check for excessive lubricant on catheter.The following action had been implemented on 31 mar 2024 to address the possible root cause i.Conduct complaint awareness training and communication to all insyte tipper and icam production technicians (pts), to monitor the occurrence of the excessive lube defect.
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