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A visual, dimensional, and functional inspection was performed on the returned device.The reported difficult to advance and remove could not be tested as it was based on operational context.A review of the production records and the corrective and preventive actions (capa) database was performed and revealed no indication of a product quality issue.Additionally, a query of the complaint handling database for the reported lot revealed no indication of a lot specific issue.It was reported that excessive force was applied to the guide wire when it encountered resistance.It should be noted that the balance universal ll instructions for use states: ¿do not: push, auger, withdraw, or torque a guide wire that meets resistance.¿ in this case, it is unlikely that the deviation contributed to the reported event; therefore, the deviation will not be addressed in the account requested letter.The investigation determined the reported difficulties appear to be related to the operational context of the procedure.It was reported that the guide wire was noted to be sticky when used with an accessory device.Analysis of the returned wire noted damage to the polymer coating of the wire.The damage observed is consistent with damage sustained during a procedure, likely due to interaction with the anatomy or an accessory device.This type of damage could impact the wires maneuverability, likely contributed to the difficulty experienced during advancement and removal of accessory devices.There is no indication of a product quality issue with respect to manufacture, design, or labeling; therefore, no product-related corrective action will be implemented in this case.
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