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H3: the complaint component was not returned for investigation by siemens healthineers.The complaint component was inspected by the siemens service technician.Siemens healthineers completed the detailed investigation of the reported issue.The protection cover of the 19¿ monitor has magnetic strips on the backside and metal strips surround the monitor frame to hold the protection cover.According to the information of the service organization, the metal strips were still in place on the monitor frame.Therefore, the issue was not caused by missing metal strips.The magnetic strips were found free of dust and/or liquids.The protection cover was requested for investigation.However, it was already scrapped locally by the service technician.Therefore, this issue cannot be investigated in further detail.In general, extreme heat, a strong magnetic field or impacts on the magnet can lead to a weakening of the magnet.According to the information of the service organization, the described issue was solved by a service technician by replacing the affected part protective cover barco mdrc-1119 (material number: 10594708).Shs internal post market surveillance does not indicate a general problem with the part.Since no general problem or additional risk was identified, the complaint is closed with this statement and without further measures.
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