| Model Number |
9735894 |
| Medical Device Problem Codes |
Application Program Problem (2880); Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/22/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Continuation of d10: section d information references the main component of the system.Other relevant device(s) are: product id: 9736036 ; product id: 9736411 udi#: ; product id: 9735737, version: 2.1.0, ubd: , udi#: h3: a software analysis was initiated.However, it was found that there was insufficient information to determine the relationship of the software to the reported issue.H6: fdm b01, fdr c19, and fdc d15 are applicable to the software analysis.Multiple fdd/annex a codes were reported.A1102 was coded for the error message stating to contact technical services.A110201 was coded for the booting problem.Multiple annex g codes were reported.G02007 corresponds to the concomitant product 9736036.G0200702 corresponds to the concomitant product 9736411.G02008 corresponds to the concomitant product 9735737.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Event or Problem Description
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Medtronic received information regarding a navigation system being used outside of a procedure.It was reported that after switching on the system, it would not start/boot.There was an error message that was displayed to contact "medtronic service." there was no patient involvement.
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Additional Manufacturer Narrative
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H3: a medtronic representative went to the site to test the equipment.Testing revealed that the ssd was replaced, but the new ssd installation did not fix the issue.The computer was still not booting up, so the computer needed to be replaced.H6: fdm b01, fdr c10, fdc d02 are applicable to the system checkout.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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H3/h6: the system was serviced in the field and the ssd was replaced.Codes b01, c07, and d02 apply.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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H3) the manufacturer representative went to the site to test the navigation system.Hardware parts were replaced.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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H2, h3, h6: additional system service was performed.No failures were found.Code d14 is applicable, as are previously reported codes b01 and c19.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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H3) the computer was returned for analysis.The computer powers up when main power was applied, but does not display image to monitor due to a bad graphics card.There was a graphic card malfunction.Continuation of d10: section d information references the main component of the system.Other relevant device(s) are: product id: 9736036, lot/serial #: (b)(6).Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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H3: hardware analysis was completed on the returned ssd.No issues were found.It was booted and logged into five times without any issue.The ssd didn't have any apps installed.Self test reported no errors on the drive and it functioned normally.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Search Alerts/Recalls
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