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User facility disposed of device.With the device not being returned, root cause analysis of the issue is limited.The return and complaint rates for 121-6993 are low and this is the only complaint for 121-6993.Review of dhr shows no indication of defects were noted which would have contributed to the complaint of the device.The package insert, n4324, for 121-6993 states "prior to each use: inspect, clean and sterilize.Ultrasonic inserts that have compromising conditions such as being bent, altered, or worn should not be used.".
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