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Additional information is provided in sections d.9, h.3, h.6., and h.11.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A review of the database for the non-conformance events and the complaints showed that the given lot number was not concerned by any relevant deviation and that there are no complaints associated with it other than this report.The investigation is concluded based on the sample evaluation outlined below.The returned instrument was delivered in its inner and outer blister covered with the tyvek foil showing the lot information.The instrument shows no macroscopic signs of damage and no obvious surgical residue.The product was visually inspected using a photomicroscope at various magnifications.The visual inspection showed no abnormalities.The instrument was then tested, and it was noted that opening and closing worked, but that there was some scratching.The customer's complaint is therefore confirmed.It cannot be determined how or where the damage to the sample occurred.Therefore, a root cause for the customer's reported event could not be determined conclusively the exact root cause for the customer's reported event is unknown, therefore, specific action cannot be taken.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event.The manufacturer internal reference number is: (b)(4).
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