| Model Number |
324909 |
| Medical Device Problem Codes |
Leak/Splash (1354); Device Contamination with Chemical or Other Material (2944)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Consumer left voicemail reporting liquid in her syringes.I returned consumer's call, she stated that the plunger was difficult to move and would not draw.She said as she was moving the plunger rod up and down to try to loosen it, she noticed liquid coming from the needle.Consumer does not re-use.Lot #: 3352099.Catalog #: 324909.Date of event: unknown.Samples: unused samples available.
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Additional Manufacturer Narrative
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Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.This is the 1st complaint for the reported lot number.A review of the manufacturing records was performed, and no non-conformances were raised in association with this type of event for this lot.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Based on the above, no additional investigation and no corrective/preventative action (capa) or situational analysis (sa) is required at this time.
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Additional Manufacturer Narrative
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Additional information was added to: b4, g6, h2, h3, h11.Correction to: h6 (type of investigation and investigation findings) investigation summary: samples were received and an investigation was performed.This is the 1st complaint for the reported lot number.A review of the manufacturing records was performed and no non-conformances were raised in association with this type of event for this lot.Embecta was able to duplicate or confirm the indicated issue as silicone and based on trend analysis no further action is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Based on the above, no additional investigation and corrective/preventative action (capa) or situational analysis (sa) is required.
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Search Alerts/Recalls
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