| Model Number |
2300-11 |
| Medical Device Problem Codes |
Smoking (1585); Flare or Flash (2942)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/26/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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According to the complaint, a customer reported a thermal event on their bk3000 system (s/n: (b)(6) ).While recharging in another room about an hour after the procedure, it was noticed that smoke was coming from the room and a fire in the power supply at the base of the machine was observed.Upon observation, the fire was extinguished.No harm to patients or users has been reported.
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Additional Manufacturer Narrative
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The product root cause was concluded to be: the internal power connection at the power inlet of the device came loose.This led to a gap between the power connector and y-splitter (the y-splitter is a power splitter component that splits mains power from 1 input to 2 outputs), which further led to the thermal event.
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Search Alerts/Recalls
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