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H3 this report is based solely on the information provided by the customer.No information regarding the failure was provided even after multiple follow up attempts.Product is not available for return or evaluation.Manufacturing investigation and documentation review could not be performed since a lot number was not provided.Complaint recreation could not be executed due to lack of failure mode provided by customer.Historical data trending found complaints for the foam limb holder part number 2510; however, the complaint rate is exceptionally low.Of those historical product complaints returned, excessive force, misapplication, misuse and/or wear and tear has contributed to the malfunction.Additionally, user error related to misapplication of the device per the instructions for use or use with incorrect patient population were found to have contributed to several such complaints.The instructions for use (ifu) were reviewed and found to provide adequate instructions and warnings for safe and effective use of the device.The ifu contraindications state do not use this device with someone who has continued highly aggressive or combative behavior, self-destructive behavior, or deemed to be an immediate risk to others or to self.The warnings state additional or different body or limb restraints may be needed (visit tidiproducts.Com): 1.If the patient pulls violently against the bed straps, 2.To reduce the risk of the patient getting access to the line/wound/tube site.3.To prevent the patient from flailing or bucking up and down and causing self-injury.Application instruction warnings state: failure to complete every step of the application instructions may result in product failure or breakage.Step 5 and 6 state: check to make sure the strap cannot slide in any direction or loosen if the patient pulls on it, or if the bed is adjusted.Adjust the bed strap(s) to allow desired freedom of movement, without compromising patient or caregiver safety.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file (b)(4).H3 other text: product not returned.
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