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RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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| Model Number |
V60 |
| Medical Device Problem Codes |
Failure to Power Up (1476); Complete Loss of Power (4015)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/02/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Philips received a complaint on the v60 ventilator indicating that the device would not fully power up, blinked, and gave an audible alarm.The device was reported to be outside of use at the time of the reported problem.No patient or user harm reported.The remote service engineer (rse) advised that the customer start troubleshooting by replacing the power management (pm) printed circuit board assembly (pcba).It was advised to attempt replacing the user interface (ui) assembly if the pm pcba did not resolve the issue.The customer called back and communicated the initial complaint at the customer site was a burning smell coming from the device during setup.The device was then brought to the biomedical engineer (bme) for testing.During troubleshooting, at power on the display briefly turned on, an alarm activated, and no breaths began cycling.The device then goes black.The customer bme verified that there were 24 volts direct current (dc) present at the j1 connector of the power supply and the front panel light emitting diodes (leds) were illuminated.The customer installed a known working pm pcba, and the device again turned on, produced an alarm, did not cycle breaths, and then turned off.The customer requested onsite service by a field service engineer (fse) to have the pm pcba replaced as a troubleshooting measure.An fse went to the customer site and replaced the pm pcba as a troubleshooting measure.The fse confirmed that the pm pcba replacement did not resolve the issue.The customer verbally confirmed with the fse that they would order further replacement parts on their own and complete the repair on their end without further service by a philips fse.This investigation is ongoing.
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Additional Manufacturer Narrative
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In a good faith effort (gfe) response from the customer received on 30aug2024, it was stated that the customer had replaced the motor controller (mc) pcba to resolve the device issue.Following the replacement of the mc pcba replacement, an fse visited the customer site on 29aug2024 and completed a performance verification test (pvt), which the device passed.Following the completed testing, the fse confirmed that the device was ready for use.During the onsite service by the fse, the device diagnostic report (drpt) was downloaded.Upon reviewing this drpt, it was found that at the time of the initial occurrence of the issue, the device had experienced a 5-volt failed error code, a 3.3-volt failed error code, a 35-volt failed error code, and an overvoltage protection (ovp) circuit failed error code.All of these error codes were a result of the faulty mc pcba which was replaced.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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