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H3 customer confirmed the product will not be returning for analysis.Therefore, this event is reported based on the information provided by the customer.A review of the device history record (dhr) of the affected lot number did not reveal any issues that could have contributed to the reported incident.No ncrs were identified.The unit passed all verification testing and met manufacturing specifications prior to being released for distribution.Based on the reported issue of the patient slamming the buckle portion of the restraint against the bed, confirms patient was in combative / agitated state.The instructions for use warns: additional or different body or limb restrains may be needed for some patients that may require additional interventions in conjunction with a restraint in order to prevent injury to self or others.Example, if the patient pulls violently against the bed straps.Instructions for use (ifu) were reviewed and found to provide adequate instructions and warnings for safe and effective use of the device.The ifu states before each use, check cuffs and straps for cracks, tears, and/or excessive wear or stretch, cracked or broken buckles or locks, and/or that hook-and-loop adheres securely, as these may allow patient to remove cuff.Application instructions step 3 state once the buckle is in place and the strap is secured to the frame, pull on the excess strap end to adjust to the desired length between the cuff and the attachment point.To limit unwanted adjustment, tie an overhand knot with the excess strap directly below the quick-release buckle.Secure the remaining strap end(s) out of the reach of the patient.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted manufacturer reference file (b)(4).H3 other text : product was discard.
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Customer reported issue with part 2700q, on (b)(6) 2024 at 10:38pm a patient was slamming and pressing the gray portion of the buckle against the bed and it cracked the buckle.No injury or incident.Item is not available for inspection as item was discarded, lot number reported was next on customers shelf lot number 4022t003.
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