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Corrected data: in review, it was noticed that an incorrect catalog # (dib00u0150-12) was inadvertently entered in the section "d4" of the initial mdr report instead of "dib00u0150"; therefore, the information has been corrected in this supplemental mdr report.The following field was updated accordingly: section d4: additional device information: catalog number: dib00u0150.All pertinent information available to johnson & johnson surgical vision, inc., has been submitted.
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Section a2, a3a, a3b, a4, a5 and a6: not applicable, as there was no patient contact with the device.Date of event: unknown, not provided, but the best estimate date is on or prior to 07/29/2024.Device evaluation: visual inspection was performed on the suspect product and found the folding carton was observed with damage to the box and the tamper seal was partially damaged.No further evaluation was performed.No tyvek packaging (interior pouch) was received for product evaluation.Based on the received product, the original folding carton was received with the tamper seal partially broken.It cannot be determined if the tyvek packaging was compromised.The complaint issue of "packaging issues" was identified during product evaluation, however, because there were no photos of the shipping box it cannot be determined if there was an issue with the shipping carrier (i.E.Fedex, dhl) or distribution center.Based on additional information in the complaint, there are no photos available; therefore, the source of the issue cannot be determined.Manufacturing record review: the manufacturing records for the product were reviewed.The product was manufactured and released according to specifications.A search of complaints related to this production order (po) was performed.The search revealed that no other complaints were received for this po.Conclusion: based on the investigation, no malfunction or product deficiency was identified.All pertinent information available to johnson and johnson surgical vision, inc.Has been submitted.
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