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This report is being supplemented to provide information, based on the device evaluation and the legal manufacturer's final investigation of a reportable event.Device was returned.And the customer's allegation was confirmed.The device evaluation found a broken lens.These damages can be attributed to excessive force by the customer.Based on the results of the investigation, it is likely, that the following led to the malfunction: the reported failure mode/identified defect(s) can be attributed to improper handling and application of excessive force, impact to the device like fall, shock or similar stress.However, a definitive root cause cannot be identified.A device history review revealed, no issues that could have caused or contributed to the reported issue.Olympus will continue to monitor the field performance of this device.
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