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This supplemental report is being submitted to provide the results of the legal manufacturer's final investigation.New information was added to the following fields: h3 and h6.A review of the device history record and historical complaints analysis was conducted and no deviations that could have caused or contributed to the reported issue were identified.Based on the results of the investigation, the presumed cause of the reported issue could not be identified.It is possible that the malfunction was caused by: physical stress such as scratching or bumping the insertion section, chemical stress due to the implementation of the reprocessing method unrecommended in instructions for use (ifu), stress from the harsh storage conditions such as storing the device in direct sunlight, under high humidity, and exposed to x rays and ultraviolet rays.The event can be prevented by following the ifu which states: "3.2 inspection of the endoscope 5.Inspect the external surface of the entire insertion tube including the bending section and the distal end for dents, bulges, swelling, peeling, scratching, holes, sagging, transformation, bends, adhesion of foreign body, dropout of parts, any protruding objects or other irregularities." olympus will continue to monitor field performance for this device.
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