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Additional information: d9, g3, h3, h6 the complaint allegation is confirmed for the unpackaged device.One unpackaged and five packaged ar-7300ds dissectors batch number: 15205016 were received for investigation.Upon visual inspection of the unpackaged device, it was noted that the device had nicks around the edges of the outer tube windows.After removing the outer tube, the inner tube was inspected, and it was noted that there were scratches and marks on the tip of the inner tube.Striations were also noted within the outer tube's inner surface.Refer to investigation photos.Visual evaluation of the five packaged ar-7300ds dissectors returned did not notice any issues.Functional testing for the packaged devices was performed and the metal particulates produced were measured.It was found that the metal particulates produced were less than 18,000, the specification stated in the dtm.These results indicate no problem with 5 unpackaged devices of the same batch.Refer to attachments.The most likely cause for the reported failure can be attributed to user error.Per dfu-0215-7 at revision 0.Section f.Precautions.7.Excessive "side-loading" on the device during use does not improve cutting performance and, in extreme cases, will cause irreversible damage to the device.
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