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Reference number (b)(4).Event occurred in australia.It was reported on (b)(6) 2024 that the patient encountered infusion set cannula was kinked which results into high blood glucose level of 27mmol/l.Duration of infusion set used was within 48 hours.The issue got resolved by replacing the infusion set.Company do not see bent/kinking as being related to human factors, but rather as a training issue including correct choices of insertion sites and infusion sets and cannula length.Furthermore, the soft cannula is a flexible material that during use and upon removal can bend slightly.No further information available.
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Patient city - (b)(6).Since no lot number is available, a detailed investigation, tests on reference samples or batch review cannot be conducted.Therefore, this complaint will be closed, this issue will be monitored through pms product trends and malfunction.If any trends picked up, this would flag on the trips and alerts according to the omqr procedure.
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