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Additional information provided in d.9, h.3, h.6, and h.11.One opened phacoemulsification tip and tip wrench in a small parts tray (smpt) was received for the report.Sample was visually inspected and found to be nonconforming.Phacoemulsification tip was observed to be broken at aspiration bypass (ab) hole; breakage is very jagged.Wall thickness is even.Wear observed on threads, back of flange, and nut corners consistent with threading on handpiece.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The photos attached to the file were reviewed by the manufacturing site.Photo show a broken phacoemulsification tip and a wrench.Another photo shows a label with reported lot number.Reported issue confirmed from photo.The complaint evaluation confirms the phacoemulsification tip was broken.The root cause for the broken phacoemulsification tip cannot be determined from this evaluation.The phacoemulsification tip visual inspections do not show any manufacturing issues that would cause the broken phacoemulsification tip.The exact root cause for the broken phacoemulsification tip is unknown.Therefore, specific action with regards to this complaint cannot be taken.All phacoemulsification tips are 100% visually inspected by trained operators using thirty times magnification during the manufacturing process.Any nonconformance, such as the broken phacoemulsification tip exhibited on the returned opened sample, are removed from the lot, and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
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