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A review of the device history record traceable to the reported lot numbers, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.A review of the database for the non-conformance events and the complaints showed that the given lot number was not concerned by any deviation and that there is no additional complaints associated with it.The investigation is completed based on the sample evaluation outlined below.The returned instrument was received in its outer blister and with the cover foil.The inner blister, which offers protection to the instrument during shipment, was not used.The scissors blades of the instrument are severely bent.This is probably because of transport damage.The returned instrument was visually inspected with the aid of a photomicroscope under various magnifications.As the blister was opened by the customer, the product was handled and used on a patient.The situation in which the malfunction occurred can no longer be determined, nor can the strain put on the device be reconstructed.Even though the damage that is evident on the returned instrument does not align well with the complainant¿s report, this investigation confirms that the product is defective.However, the root cause could not be identified.No root cause for the customers reported event could be determined, since the situation that lead to the instrument failure cannot be reconstructed.The exact root cause for the customers reported event is unknown, therefore, specific action cannot be taken.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event.The manufacturer internal reference number is: (b)(4).
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