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Notified by t.A.That on (b)(6) 2024, dr.(b)(6) was performing a revision using the endo w hinge system and 2 lots of tibial augments were opened and each had a screw that would not disengage.Cement was then used to set the augment in place.On part 15-2814/02 lot 230619/2153, only the lateral screw could be removed.On part 15-2814/02 lot 230703/1306 , only the medial screw could be removed.It was also noted that the screws that were removed were very difficult to get out, and a 2.5 screwdriver was broken in the process.Lot 230703/1306 was cemented into place.Waiting information on return of lot 230619/2153.Correction 2024-08-21:initial pn / lot number information received was inaccurate.I have received the complaint sample and it is lot 230703/1306, so lot 230619/2153 is the part that has been implanted, which was verified by the representative.Complaint sample will be shipped for investigation.[customer].
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