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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The cranial hand drill was returned for evaluation: dhr - the batch record was reviewed for any anomalies or ncs related to the finished device, and none were identified.Failure analysis - the hand drill was visually inspected.A hair was observed inside the unopened packaging.Based on the failure analysis evaluation, we were able to confirm the complaint.Root cause - per the complaint background hairs in sterile packaging, complaint was confirmed in the complaint investigation and failure analysis.A potential root cause is operator error while performing the visual inspection after sealing.
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