| Catalog Number |
305109 |
| Medical Device Problem Code |
Material Puncture/Hole (1504)
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| Health Effect - Clinical Code |
Needle Stick/Puncture (2462)
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| Date of Event |
08/09/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Materials#: 305109 batch#: 9269815.It was reported by the customer that completed injection successfully, went to recap needle and needle pierced cap wall, resulting in nsi.Email from (b)(4): hi vendor rep, please follow up with xxxx at xxx-xxx-xxxx (ext: ) for the product concern outlined below within 3 business days; and advise of any special shipping instructions for pick up, courier or discarding of product.Please investigate and follow up with a written report from your quality assurance as to your findings and resolutions.Product concern ticket number: (b)(4) date of incident: (b)(6)2024 hospital: (b)(6) hospital department: (b)(6) clinic product: bd precision guide needle vmid: (b)(4) lot number: 9269815 product expiry date: 31-oct-2024 number of defective product(s): 1 is sample available: no concern description: product failure thank you in advance for your follow-up on this product concern.Email from xxxxx: hello, we have received the below product problem report.Xxxxxx ref(b)(4) has been assigned to this issue.Upon completion, please provide a quality investigation letter detailing your findings.Please advise on next steps for quality investigation and customer resolution: product problem report product information product code: 305109 product description: needle hypo 27 x 0.5 in rb lot/serial #: (b)(6) expiry date: 2024-10-31.Problem information cite customer complaint (b)(4) completed injection successfully, went to recap needle and needle pierced cap wall, resulting in nsi.Note: picture is available and forthcoming occurrences: 1 each reporter information reporter name: xxxx xxx reporter position/department: clinical ops manager reporter phone: xxx-xxx-xxx reporter email: xxxx.Xxx@xxxx.Ca; xxxx.Xxxx@xxx.Xx site information (b)(6) hospital xxxxx xxx xx xxx xxx, xx xxx xxx.Sample information incident samples: 0 representative samples: 0 no adverse event reported.
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Additional Manufacturer Narrative
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Initial mdr submission.A follow up mdr will be submitted if additional information, a device evaluation, or a device history review is completed.
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Additional Manufacturer Narrative
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(b)(4) follow up it was reported the customer went to recap the needle and the needle pierced the cap wall.To aid in the investigation, one photo was provided for evaluation by our quality team.The photo shows a needle assembled to a syringe and the needle tip through the plastic shield.No other information could be obtained from the photo.It could be possible the customer is not using the product as intended.This product should not be recapped.A device history record review was completed for provided material number 305109, lot 9269815.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.To date, there have been no other similar events reported for this lot.Based on the investigation and with the photo sample analysis the symptom reported by the customer is confirmed.
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Event or Problem Description
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No additional information received materials#: 305109 batch#: 9269815.It was reported by the customer that completed injection succesfully, went to recap needle and needle pierced cap wall, resulting in nsi.Verbatim: email from (b)(6): hi vendor rep, please follow up with xxxx xxxx at xxx-xxx-xxxx(ext: ) for the product concern outlined below within 3 business days; and advise of any special shipping instructions for pick up, courier or discarding of product.Please investigate and follow up with a written report from your quality assurance as to your findings and resolutions.Product concern ticket number: (b)(4).Date of incident: 09-aug-2024.Hospital: (b)(6) hospital product: bd precisionguide needle.Vmid: 333-305109.Lot number: 9269815.Product expiry date: 31-oct-2024.Number of defective product(s): 1.Is sample available: no.Concern description: product failure.Thank you in advance for your follow-up on this product concern.Email from xxxxx: hello, we have received the below product problem report.Xxxxxx ref(b)(4) has been assigned to this issue.Upon completion, please provide a quality investigation letter detailing your findings.Please advise on next steps for quality investigation and customer resolution: product problem report.Product information.Product code: 305109.Product description: needle hypo 27 x 0.5 in rb serial #: (b)(6).Expiry date: 2024-10-31.Problem information **cite customer complaint #(b)(4)** completed injection succesfully, went to recap needle and needle pierced cap wall, resulting in nsi.Note: picture is available and forthcoming occurrences: 1 each.Reporter information.Reporter name: xxxx xxx.Reporter position/department: clinical ops manager reporter phone: xxx-xxx-xxx.Reporter email: xxxx.Xxx@xxxx.Ca; xxxx.Xxxx@xxx.Xx.Site information.(b)(6) hospital.Xxxxx xxx xx.Xxx xxx, xx.Xxx xxx.Sample information.Incident samples: 0.Representative samples: 0.No adverse event reported.
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Search Alerts/Recalls
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