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Updated fields: d4, d9, g3, g6, h2, h3, h6, h11.The certas valve (id (b)(6)) was returned for evaluation.Failure analysis - the position of the cam when valve was received was at setting 3.The valve was visually inspected; no defect was noted.The valve was hydrate.The valve passed the test for programming, occlusion, leak, reflux, siphon guard and pressure.Root cause analysis - at the time of investigation, no function issues were noted.The possible root cause for the issue reported by the customer could be due to biological debris and protein build up interfering with the valve or could be due to the kink on the catheter as reported by the customer.Or could be due to the kink on the catheter as reported by the customer.
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