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Additional information added to b5.The cell-dyn ruby, serial number: (b)(6) was evaluated.The distributor service representative indicated a loose waste tubing from the analyzer splashed liquid onto the power cord, which caused the power cord to burn.The customer was using a non-abbott power cord.As the instrument is owned by a dealer, the dealer replaced the power cord and the instrument was returned to normal operation after the part was replaced.A review of the instrument service history was performed and found no contributing factor on or around the date of the event.There have been no further documented occurrences of fire or burnt components after on-site servicing was performed.A complaint search was performed and no additional complaints were identified associated with this issue of a loose and leaking/splashing waste tubing, tubing, tygon,.125 inch id,.250 inch od, r-3603, blk stripe, contributing to a smoke/fire/burning incident.A review of tracking and trending did not identify any trends involving replacements of the tubing, tygon,.125 inch id,.250 inch od, r-3603, blk stripe.Manufacturing documentation was reviewed and did not identify any non-conformance's associated with the complaint issue.Additionally, labeling was reviewed and was found to adequately address the customer issue.Based on the investigation, no systemic issue or deficiency was identified.
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