MAUDE Adverse Event Report: MERGE HEALTHCARE MERGE HEMO; COMPUTER, DIAGNOSTIC, PROGRAMMABLE

Model Number	10.4.1
Medical Device Problem Codes	Computer Software Problem (1112); Incorrect, Inadequate or Imprecise Result or Readings (1535); Improper or Incorrect Procedure or Method (2017); No Apparent Adverse Event (3189)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	08/26/2024
Type of Reportable Event	Malfunction
Event or Problem Description
On 08/26/2024, merge healthcare received a copy of a medsun report.A merge hemo customer site alleged that the device displayed an inaccurate value for heart rate during a pacemaker insertion procedure.Merge healthcare has been working with the site to gather additional information necessary for an effective root cause analysis.The investigation is ongoing, and a root cause has not been determined at this time.There have been no reports of patient injury or harm because of this issue.Reference: 300360000-2024-8017.
Additional Manufacturer Narrative
An investigation into the reported issue is ongoing.At this time, merge healthcare has not identified a defect or malfunction with merge hemo that caused or contributed to an inaccurate heart rate being displayed.A supplemental report will be filed when additional information becomes available.
Additional Manufacturer Narrative
Updated the following fields: medsun # (b)(4) in h10, 510k number k152864 in g4, type of report follow up 001 in g6.
Additional Manufacturer Narrative
This supplemental report is submitted to the fda in accord with applicable regulations and as indicated by merge healthcare in the initial report submitted 09/24/2024.Merge healthcare has performed a root cause investigation of the heart rate and spo2 issue reported by the user facility.The investigation determined that the merge hemo system is working in accordance with its design and is meeting specified performance parameters.Merge healthcare is working with the customer to resolve external factors in the use environment that are affecting performance.Revised information contained in this supplemental report includes the following: g6 - indication that this is follow-up report 002, h1 - indication of malfunction as reportable event, h2 - indication of additional information.H6 - evaluation codes: medical device problem code (a): remove 1112; added 2017, component code (g): remove 4707 and 4709; added 510, investigation findings (c): added 213, investigation conclusions (d): added 4310 and 4323.
Additional Manufacturer Narrative
Merge healthcare has performed a comprehensive investigation and risk to health analysis of the reported issue.The investigation determined that no malfunction of the device occurred, and the health hazard evaluation concluded that the event is unlikely to result in any adverse health consequences.No patient harm has occurred as a result of the events reported by the customer facility.Merge healthcare will continue to follow up with facility staff to prevent future occurrences of the issue.Revised information contained in this supplemental report include the following: g6 - indication that this is follow-up report 003 h2-indication of additional information.This is the final report for 2183926-2024-00005.

• Brand Name: MERGE HEMO
• Common Device Name: COMPUTER, DIAGNOSTIC, PROGRAMMABLE
• Manufacturer (Section D): MERGE HEALTHCARE; 900 walnut ridge dr; hartland WI 53029
• Manufacturer (Section G): MERGE HEALTHCARE; 900 walnut ridge dr; hartland WI 53029
• Manufacturer Contact: nadia marchant ; 900 walnut ridge sr; hartland, WI 53029 ; 8446372848
• MDR Report Key: 20297461
• Report Number: 2183926-2024-00005
• Device Sequence Number: 8866607
• Product Code: DQK
• UDI-Device Identifier: 00842000100966
• UDI-Public: (01)00842000100966(10)10.4.1(11)211214
• Combination Product (Y/N): N
• Initial Reporter State: AZ
• Initial Reporter Country: US
• PMA/510(K) Number: K152864
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): Unknown
• Reporter Type: Manufacturer
• Report Source: User Facility
• Initial Reporter Occupation: Other Health Care Professional
• Type of Report: Initial,Followup,Followup,Followup
• Report Date (Section B): 08/26/2024

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Health Professional
• Device Model Number: 10.4.1
• Was Device Available for Evaluation?: Yes
• Is the Reporter a Health Professional?: Yes
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 08/26/2024
• Supplement Date Received by Manufacturer: Not provided; Not provided; Not provided
• Initial Report FDA Received Date: 09/24/2024
• Supplement Report FDA Received Date: 10/13/2024; 12/20/2024; 05/16/2025
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Date Device Manufactured: 01/24/2022
• Is the Device Labeled for Single Use? (Y/N): No
• Usage of Device: Reuse
• Patient Sequence Number: 1
• Patient Age: 56 YR
• Patient Sex: Female
• Patient Weight: 70 KG
• Patient Ethnicity: Non Hispanic
• Patient Race: White